What personal information do we collect?
The type of personal information we collect depends on your relationship with us and the Services we deliver to you. To that end, we may collect the following personal information about you:

Name and contact details, such as, first and last name, email address, postal address, telephone number, sector of interest and eventual other contact data;
Usage information, such as, behavioural information about how you navigate within our Services and which elements of our Services you use the most and information regarding the products;
Information on computer, device and connection, such as IP address, type and version of the browser and location.

If you are under 14 years of age, please do not use or access the Services. If Ferrero S.p.A. learns that personal information of persons under 14 has been collected on or through the Services, we will take appropriate steps to delete this information.

How we collect personal information
Ferrero S.p.A. and third-party service providers may collect personal information from the following sources:

Direct Interactions, such as when you register for our Services or request information through the suitable forms;
Data from Third Parties, such as information on third-party websites or other information you may have made publicly available, or information provided by third party sources, including but not limited to government entities
Automated Tracking Technologies, such as information automatically collected about your interaction with our Services and Websites using various technologies such as cookies, web logs and beacons and internet tags.

How we use your personal information
The personal information collected is used for the purposes for which you have provided it, and might be further used for statutory or other legitimate purposes only. As an example, if you make use of our service contact form on our Website, we will use the information you provided in the first place to respond to your service request. We might further use that information to improve the quality of our customer service process.

Lawfulness of the processing is one of the main principles relating to the processing of your personal information, We apply the following legal processing grounds:

processing is necessary for the performance of a contract, or in order to take steps prior to entering into a contract;
processing is necessary for the purposes of our legitimate interests – for example, to improve the quality of our products and services;
processing is necessary for compliance with a legal obligation to which we are subject, or that is otherwise lawful under the applicable data protection laws;
with your given consent.

Depending on how you interact with us, we may use your personal information for the following purposes:

The relationships between you and our activity, example to answer to the questions and/or information you requested through the form of info request;
Marketing, such as providing you with marketing or advertising communications that we think you may be interested in or inviting you to participate in surveys. This processing is with your given consent or for our legitimate interests following the subscription to the newsletters.

Sharing your personal information
There might also be a certain statutory or legal obligation that we believe in good faith requires us to disclose your personal information externally. Parties we might share data with include:

our service providers, e.g. for managing or hosting services and/or underpinning technology for the Services we are providing;
our business partners, to the extent you have purchased or expressed interest in a product or service of such a business partner, interacted with them or otherwise authorised the sharing of your personal information with such a business partner;
governmental authorities and regulators, as required under the applicable law.

How long do we keep your personal information?
Your personal information will be processed to the extent necessary for the performance of our obligations, and for the time necessary to achieve the purposes for which the information is collected, in accordance with our data retention policies and the applicable data protection laws. When we no longer need your personal information, we will take all reasonable steps to remove it from our systems and records or take steps to properly anonymize it so that you can no longer be identified from it.

How we protect your personal information
We have put in place an internal framework of policies and minimum standards across all our businesses to keep your data safe. In addition, we limit access to personal information by our employees, business partners, service providers and third-party service providers according to the effective necessity. More specifically and in accordance with the law, we take appropriate technical and organisational measures (policies and procedures, IT security and others) to ensure the confidentiality and integrity of your personal information and the way it is processed.

What are your rights?
We will honour your rights under the applicable laws. To the extent provided under your local laws on the data protection, including the European data protection laws, your rights include the following:

Right of access (‘an overview of your personal information’): the right to get an overview of your personal information that we process.
Right to rectification (‘correct your personal information’): if your personal information is inaccurate or incomplete, the right to ask us to rectify or complete your personal information.
Right to erasure (‘right to be forgotten’): the right to request that we delete your personal information to the extent permitted by the applicable law. In certain circumstances, it may not be possible for us to accept your request; for example, when the processing is necessary to comply with a legal obligation, or if the processing is necessary for the performance of a contract. In some cases, your personal information is necessary in order to provide the Services and if you do not provide such information to us then you may be precluded from accessing and using the Services or using certain Services features.
Right to data portability (‘transfer your personal information’): the right to ask us to transfer your personal information directly to you. This applies to certain personal information if processed by automated means and with your consent, or based on a contract you have with us. On your request, and where technically feasible, we will transfer your personal information to another party of your choice.
Right to restrict processing: the right to request that we restrict or stop the processing of your personal information held by us for a certain period of time, or for an indefinite period. In certain circumstances, it may not be possible for us to accept your request; for example, when the processing is necessary to comply with a legal obligation, or if we can demonstrate compelling legitimate grounds otherwise.
Right to object: the right to object to the processing of your personal information. The reasons for an objection should relate to your particular situation, and be related to processing based on the legitimate interest condition. We will then no longer process the personal information, unless we can demonstrate compelling reasons otherwise. In certain circumstances, you have the unconditional right to object; for instance, in the context of direct marketing activities.
Withdrawal of Consent: the right to withdraw your consent to the processing of your personal information at any time; for instance, after you consented to us keeping you informed about our Services, you have the right to withdraw this consent at any time.

To exercise your rights and/or for any other question about the handling of your personal information, you can contact us at the following mail address privacy@ferrero-automotive.com.

Updating to this notice
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